Recent work

Defined a product vision and executed design for Intercom Messenger, positioning it as an AI-first messaging channel for faster, more efficient way to self-serve.

Led the design for a new Voice AI agent product from concept through to early beta launch; a 0 → 1 product bringing real-time AI agents to phone support.

Designed an AI agent testing tool from concept to beta to help teams test and rate AI responses at scale.

Designed the full ticketing flow in Intercom Messenger, letting customers create, track, and manage support requests within a conversation.