Recent work
Products I've designed and shipped
AI-First Messenger
Defined a product vision and executed design for Intercom Messenger, positioning it as an AI-first messaging channel for faster, more efficient way to self-serve.
Voice AI agent over phone
Led the design for a new Voice AI agent product from concept through to early beta launch; a 0 → 1 product bringing real-time AI agents to phone support.
AI agent testing tool
Designed an AI agent testing tool from concept to beta to help teams test and rate AI responses at scale.
Tickets in Intercom Messenger
Designed the full ticketing flow in Intercom Messenger, letting customers create, track, and manage support requests within a conversation.